Through this statement, the Secretary General, on behalf of the entire EAC Secretariat, commits himself to implementing a Quality Management System (QMS) in preparation for ISO 9001:2008 certification at the EAC Secretariat.
The introduction of such Quality Management System at the Secretariat has been supported by the EAC-German Cooperation Programme ‘Support to the EAC Integration Process’ since 2011. It started with a pilot project in the Department of Planning, Research, and Monitoring & Evaluation and is now ready to be rolled out to all departments and divisions at the EAC Secretariat.
The roll-out phase commenced in the Directorate of Finance and the Directorate of Planning with the aim of achieving certification of the two directorates by December 2014. It is planned that the entire EAC Secretariat will be ISO 9001:2008 certified by December 2015.
Amb. Sezibera noted that successful implementation of the System will enhance the Secretariat’s efficiency, productivity, performance, accountability, and provide the basis for continuous improvement of its processes and service delivery, adding that “the EAC Secretariat will enhance its reputation and improve its stakeholder relationships”.
In addition, implementation of the System will enable each staff member to understand his/her role and how their work contributes to the quality of service that the EAC Secretariat provides. “Therefore, our role as staff members is to individually and collectively support this process through participation in development, implementation and maintenance of the EAC Secretariat Quality Management System” concluded the Secretary General.